Dear Valued Partners and Customers,
As a global provider of advanced additive manufacturing materials, Originator places the highest priority on maintaining the seamless continuity of your production supply chain. In observance of the traditional Chinese Dragon Boat Festival (Duangu Festival), our manufacturing facilities, warehouses, and administrative offices will be adjusting their operating hours for the upcoming holiday.
To ensure your high-precision casting lines and 3D printing wax consumable inventories remain unaffected, please review our official 2026 holiday schedule and operational arrangement below:
Holiday Schedule (Beijing Time / GMT+8)
Holiday Duration: June 19 (Friday) to June 21 (Sunday), 2026 (Total of 3 days).
Resumption of Business: We will fully resume standard operations, manufacturing, and order processing on June 22 (Monday), 2026.
[June 2026 Operational Calendar]
June 18 (Thu) ──► Normal Operations & Last Call for Pre-Holiday Shipping
June 19 (Fri) ──► Holiday Begins (Offices & Warehouses Closed) ⛵
June 20 (Sat) ──► Holiday (Offices & Warehouses Closed) ⛵
June 21 (Sun) ──► Holiday (Offices & Warehouses Closed) ⛵
June 22 (Mon) ──► Business Resumes & Express Shipping Expedited
Critical Shipping & Logistics Deadlines
Due to temporary customs closures and international courier cut-offs (including DHL, FedEx, and UPS) during the holiday period, our shipping deadlines are arranged as follows:
International Shipments: All orders requiring dispatch before the holiday must be finalized and paid by 12:00 PM (GMT+8) on June 17, 2026.
Holiday Orders: Orders placed between June 19 and June 21 will be safely logged into our ERP system and prioritized for immediate dispatch in chronological order starting June 22.
Continuous Technical Support & Emergency Contact
While our physical shipping counters will be paused, we understand that industrial manufacturing never stops. Originator's global customer support team will maintain an emergency standby matrix during the holiday:
Inquiries & Quotes: Our sales representatives will remain online to review inquiries, provide wholesale quotes, and process sample kit requests. Response times may be slightly extended but will not exceed 12 hours.
Emergency Technical Support: If you encounter an urgent issue regarding MJP wax formulations or 3D printing parameters on your production floor, please contact your dedicated account manager directly or email us at support@originator-3d.com with the subject line "URGENT".
We highly recommend evaluating your stock levels of MJP build waxes, dissolvable support materials, and DLP high-wax resins ahead of time to avoid any peak-season logistics bottlenecks.
The entire team at Originator wishes our global clients continued prosperity, and we thank you for your enduring trust in our material solutions.
Warm regards,
The Originator Team
